Before reaching out directly, search our FAQs and tutorials where many common technical questions have already been answered. If you can’t find what you’re looking for there, we’re here to help with any technical issues you’re experiencing with your Localvolts service.
Frequently asked questions :: Technical
To delete a trade, first navigate to the My Trades tab. (Last icon on the right in your My Energy screen). Adjust the dates to the future period where you expect to find your trades. Click the right-arrow next to any trade to drill down. Click the next arrow to drill down again. You will find the Cancel button on the bottom of the final screen.
Use the forgot password link on the login screen.
Import readings measure electricity you consume from the grid, while export readings measure electricity you send back to the grid (typically from solar panels). You need a meter that can record both imports and exports if you want to sell electricity.
To request a smart meter installation, go to the “Talk to Localvolts” screen in the app and submit your request. Our team will then arrange the installation process with your local network provider.
Yes, we can help arrange a meter upgrade. Contact us through the “Talk to Localvolts” screen in the app and we’ll assist you with submitting the upgrade request to your network provider.
Go to the community forum and search for your solution there. If you cannot find it then go to the localvolts app and submit a support ticket using the form below.
Your smart meter sends readings to Localvolts every day, ensuring your usage and generation data is up-to-date for accurate billing and marketplace transactions. The Localvolts marketplace recieves new data at approximately lunch time on the following day.
If your meter isn’t communicating, first contact your solar or battery installer or your metering company to check for technical issues. If they can’t resolve the problem, contact us by submitting a support ticket as we may need to help arrange a meter upgrade or replacement order with your network provider.
Between a couple of weeks to a couple of months. It depends on your metering company and/or network provider.
On the Localvolts platform, rather than traditional time-of-use rates with fixed peak and off-peak periods, we use real-time 5-minute pricing that reflects actual market conditions. This means electricity prices change every 5 minutes based on supply and demand, giving you much more granular pricing than conventional time-of-use tariffs. You can see live pricing data and choose when to buy or sell energy based on these real-time market signals. This dynamic pricing model often provides better value than fixed time-of-use rates because you’re responding to actual market conditions rather than predetermined time periods.
Contact your network provider to report the outage and get updates on restoration times. Your network provider is identified in your Localvolts invoice.
Your meter number can be found physically on the meter itself and changes when the meter is replaced. It’s usually a series of numbers displayed on the meter’s face or label. Your NMI (National Meter Identifier) is a different number that identifies the connection itself and can be found on your bill.