The charges on your Localvolts invoice are the same charges included in every other retailers invoices. The difference is that the Localvolts bill itemises every cost instead of bundling costs together. We do this to provide maximum transparency.
The Localvolts invoice will identify all of the costs involved in consuming electricity which include grid charges, metering fees, renewable certificates, energy cost, etc. You will know exactly what all of the charges are, and to whom you are paying them. For more information, visit our How it Works page.
For residential customers the Localvolts bill includes several components beyond our daily service fee:
Your Localvolts bill includes several components beyond our daily service fee. All of these costs are passed through without markup.
Supply Charge – Daily connection fee to keep your property connected to the electricity network
Usage Charge – Cost of electricity you purchased from the grid (energy consumption)
Network Charges – Fees paid to your local distributor (like Energex) for maintaining poles, wires, and electricity infrastructure
Metering Charges – Costs for reading and maintaining your electricity meter
Government Certificates – Mandatory renewable energy certificate costs (LGCs and STCs) required by law
AEMO Market Fees – Australian Energy Market Operator charges for wholesale market operations
Ancillary Services – Grid stability and frequency control services
Credit Support Costs – Our cost of providing bank guarantees to AEMO for wholesale energy purchases
Post-pay Cost – Interest charge if you choose to pay after receiving your bill rather than pre-paying
Late Payment Fee – Applied if bills aren’t paid by the due date (when applicable)
All network, metering, and government charges are pass-through costs – we don’t add any markup to these regulated fees .
Your Localvolts invoice includes the same charges as most other retailers. The difference is that we itemise every cost so you can see exactly what you are paying for. Each item on your bill is a cost that we have already paid on your behalf. We pass them through to you without any markup.
The most significant costs are electricity and network fees and charges from your local network provider. And then there are other costs such as metering fees and certificates.
For a more comprehensive list, have a look at this blog post about the Localvolts bill.
Localvolts only accepts direct bank transfer for invoice payments. You’ll need to transfer your invoice amount directly to our bank account using the payment details provided on your invoice.
Bank: Commonwealth Bank of Australia
Account Name: Localvolts Pty Ltd
BSB: 062-692
Account Number: 4454 5412
Application to these schemes is a two-step process.
Localvolts will assess the eligibility of each premise and invite the candidate customers to provide certain documentation to initiate the application process.
After verification, Localvolts will direct the customers to submit the requisite documentation to an external services provider (Approved Certificate Provider), who will perform the final eligibility checks and submit the applications to the governments for approval and acceptance.
Approved customers will then receive their money.
Localvolts bills monthly. Customers with manually read meters will be billed in line with their meter read dates. Such meters are generally read every three months.
Yes, you can get copies of previous invoices by contacting our support team at [email protected] with your request. Just let us know which invoices you need and we’ll send them to you.
If you’re having trouble paying your bill, please contact us as soon as possible. We understand that circumstances can change, and we’re here to help. You can email us at [email protected] to discuss your situation. We offer hardship assistance for eligible customers and can work with you to find a solution that suits your circumstances. It’s always better to reach out early rather than wait until the bill is overdue, as late payment fees may apply.
Smart meter fees are metering charges that appear on your Localvolts bill. These are pass-through costs with no markup from Localvolts. The specific fees depend on your distributor and meter type.
Simply send your bank account details to Localvolts through the Talk to Localvolts screen in the app. Your credit will be paid directly into your bank account.
To dispute a charge on your invoice, email [email protected] with details of the specific charge you’re questioning and the reason for your dispute. Include your account number and invoice number to help us process your request quickly.
The fee is the financing cost for the days from the issue date to the normal pay-by date. We show how much it costs to provide the customer the time to pay the bill. Calculation is at the bottom of page 2. Details can be found How it all works.
When we are late in issuing bills, the customer is only charged the normal post-pay fee, but is given extra (cost free) days to pay his bill. (See pay by date on page 1 vs fee calculation on page 2 bottom).
If your bill seems unusually high, first check your usage in the Localvolts app to identify any spikes in consumption or drops in solar generation that might explain the increase. Since Localvolts is a marketplace where you buy electricity from different local generators, price variations can occur based on supply and demand – you can review your recent purchase history in the app to see if you’ve been buying during higher-priced periods.
If your usage patterns look normal but the bill is still unexpectedly high, contact our support team at [email protected] with your account details and billing period.
No, Localvolts does not offer a direct debit payment option. You can pay your localvolts invoices by electronic bank transfer or in person at your bank.
Yes, we can discuss payment plan options if you’re experiencing financial difficulty. Please contact us at [email protected] to discuss your situation. We’ll work with you to find a suitable arrangement based on your circumstances. Keep in mind that our standard billing is monthly, and we encourage you to reach out before your bill becomes overdue to avoid any late payment fees.