Your account may show as disabled for several reasons, including overdue payments or incomplete registration. If you’ve failed to pay your bills on time, you may lose your ability to set buying and selling preferences, and all subsequent energy transactions will be at wholesale spot prices.
If your account is showing as disabled, please contact us at [email protected] We’ll help you understand why your account has been disabled and work with you to restore full access.
If you’re having trouble logging into the Localvolts marketplace, here are some steps to try:
First, remember that our marketplace is accessed through a web platform at market.localvolts.com, not a dedicated mobile app.
Try using the ‘Forgot Password’ link on the login screen to reset your password. Clear your browser cache and cookies, then try again. Ensure you’re using a supported browser (Chrome, Firefox, Safari, or Edge). If you’re still experiencing issues, please visit our community forum or contact us at [email protected] for assistance.
You will need:
- Your Medicare card for identification purposes
- Your National Meter Identifier (NMI)
- Your property details
- Contact information
- For business customers: Australian Company Number (ACN) or Australian Business Number (ABN) and a recent electricity bill
Our marketplace is accessed through a web platform that works through any web browser. If you’re having trouble accessing the Localvolts marketplace, check that you’re using the correct login credentials at our website. Common issues include using an incorrect email address or password, or your browser blocking cookies. If you’ve forgotten your password, use the “forgot password” feature on the login page to reset it – you’ll receive an email verification code to create a new password.
Your meter number can be found physically on the meter itself and changes when the meter is replaced. It’s usually a series of numbers displayed on the meter’s face or label. Your NMI (National Meter Identifier) is a different number that identifies the connection itself and can be found on your bill.