We track the current and expected emissions content of your energy purchases and sales in real-time, so that you always know your carbon footprint. We do this by tracking the real-time power output and the emissions intensities of all generators in the National Electricity Market. Naturally, your carbon footprint is reduced whenever you purchase clean energy from others in the marketplace.
Pass-through Costs and Prices
All prices, costs, and charges are applied on a pass-through basis – we do not add any mark-up.
Allocating AEMO’s Prudential Requirements
AEMO requires all retailers to provide credit support in the form of bank guarantees and cash deposits to cover energy purchases from the wholesale spot market. We will identify the credit support needed to support your energy purchases, and the costs associated with providing that capital to AEMO.
Localvolts Service Fee
We charge a fixed service fee, please see our rates at the end of this document.
We display the rates, quantities, and names of the buyers and sellers involved in all transactions.
We compute your all-in rates to help you understand your true energy costs and earnings.
All-in Rate – Purchases
This rate is calculated as the sum of all costs and charges divided by the total amount of energy purchased over a defined period, in cents/kWh.
All-in Rate – Earnings
This rate is calculated as the sum of all earnings divided by the amount of energy sold over a defined period, in cents/kWh.
You determine when and how often you receive your bills; subject to receiving at least one bill per month.
Your bills will be issued with a pay-by date. You must pay your bills by this pay-by date.
You will incur a charge for using Post-pay.
Failure to pay on time
If you fail to pay your bills on time, you may lose your ability to set your buying and selling preferences so that all of your subsequent energy transactions will be at the wholesale spot prices. You will also incur late payment fees.
No special equipment is required to be with us – the existing meter will do
You will need to request and prove your eligibility in order to benefit from concessions offered by governments.
You can leave us anytime without incurring any exit fees or penalties. We will terminate your matches to buy or sell energy that go beyond your departure date.
Electricity Plan Descriptions on Energy Made Easy
Regulations require all authorised retailers to register their residential electricity plans with Energy Made Easy, a website operated by the Australian Energy Regulator. Registered plans are recorded and displayed in a standard format to enable people to examine and compare competing offers from multiple retailers.
Localvolts’ marketplace does not conform to the standardised structure imposed by Energy Made Easy; hence, the information displayed or produced by the Energy Made Easy website regarding Localvolts does not explain our offering.