Contact Localvolts

Choosing the right channel to solve your problem as quickly as possible

To get the fastest help, start by visiting the relevant support section below. Each section contains guides, FAQs, and step-by-step instructions designed to answer your question immediately. If you still need personal assistance after checking the resources, you’ll find the right contact details at the bottom of each section.

Everything you need to know about joining Localvolts, from eligibility requirements and switching timelines to understanding how peer-to-peer energy trading works. Includes our “How it all Works” guide, switching checklists, and answers to common questions about costs, meter requirements, and what makes us different from traditional electricity retailers.

Visit: General information about Localvolts

Complete guide to understanding your Localvolts invoice, payment methods, and billing processes. Covers what charges appear on your bill, how itemised costs work, startup costs, payment options (bank transfer only), getting copies of previous bills, and disputing charges. this section also explains why Localvolts bills show every cost separately for maximum transparency instead of bundling charges like other retailers and a contact method if required.

Visit: Billing & payments

Help with making changes to your Localvolts account including switching tariffs, adding or removing controlled loads, updating payment details, changing account holders, login issues, password resets, meter changes, and account transfers. Includes step-by-step guides for common account modifications and troubleshooting access problems.

Visit: Account and service changes

guides for using the Localvolts marketplace, including how to buy and sell energy, set price preferences, create offers, share energy between properties, and navigate the trading interface. Features the complete Market Users Guide with screenshots and examples for common trading scenarios.

Visit: Energy Trading and Marketplace

Technical documentation, API guides, integration examples, and troubleshooting for developers and technical users. Includes the complete API documentation, Home Assistant setup guides, error code explanations, and solutions for common technical issues with the app and marketplace.

Visit: Developer & API integration

Information for business customers, commercial arrangements, partnership opportunities, and embedded network solutions. Includes business account setup, commercial billing options, multiple site management, customer agent appointments, and partnership program details.

Visit: Partnerships, Commercial Opportunities & Business Accounts

Contacting Localvolts via the general channel

Using our main phone number or the general email is not recommended for most enquiries.

Please note:

  • General messages are triaged first, then assigned to the right specialist. You may not be connected to the correct team immediately, and this route can take longer than using the dedicated options above. You must have your account number and Localvolts app username or email address ready, so that we can identify you correctly.
  • If your enquiry involves any of the following, please tell us at the start so we can prioritise it: life support equipment; payment difficulties or our hardship support; family violence support; disconnection/de‑energisation notices; faults/outages; or complaints.
  • If you’re emailing, include “Priority: [topic]” in the subject line (for example, “Priority: Life support” or “Priority: Hardship”). If you’re calling, please tell our agent your priority topic first.